Delivery & Returns
All of our packages are sent with DPD Tracked & Traced, here are the rates for some popular destinations, please note they are subject to change at any point and are guidelines only. In no way are the following timeframes guaranteed:
Please ensure all contact information is correct as if you live outside the UK your local customs may be in touch for you to pay taxes, duties or charges to release your package. We can not take responsibility for Custom Fee charges if applicable, please research if these charges apply to your Country before placing your order as it is your responsibility to pay them. If packages are returned to us with unpaid taxes, this will be deducted from the order balance upon return to us.
You can return goods to us, address bellow:
Eid Party, Unit 5, Orient Industrial Estate, Simonds Road London, E10 7DE.
The parcel should contain:
- The item(s) you purchased that you wish to return in the original condition.
- A note with your order number , clearly stating which item(s) you are returning and the reasons why you are returning the goods, clearly stating which item(s) you are returning and the reasons why you are returning the goods.
Our policy lasts 30 days. If 30 days have gone by since your package was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will need to pay for the postage but we will refund the delivery charge if we have made an error in our dispatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order.
We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.
If you receive an item that is damaged or faulty please notify of via email to firstname.lastname@example.org, within 2 days of receipt of goods. We require the customer to include photographs of the damage. We will always endeavour that your items are packaged well but if the items are damaged in transit, we promise we will do everything we can to rectify the problem with an option of a full refund or exchange.