Refund policy

You can return orders to us via any delivery or courier company to:

Eid Party

Unit 3 , 11-13 Carterfield Road, Waltham Abbey EN9 1JD

 

The parcel should contain:

- The item(s) you purchased that you wish to return in their original packaging & condition.

- Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

- You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose; unless you have decided to keep part of the received order.

- We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow up to 3 working days for your exchange / refund to be processed once received.

- If you need advice on a refund or exchange please email our customer service team at info@eidparty.co.uk.